Trust
Our promise to families
Last checked 19 October 2026
NextJen is a small business, and these are promises we can keep. If we ever fall short, tell us at hello@nextjentuition.co.uk.
We reply by the next working day
Send us a message and you'll hear back from a person by the end of the next working day (Monday to Friday, not bank holidays). A message sent on Saturday gets a reply by the end of Monday.
A question you report is checked within 2 working days
Every practice question has a "Something wrong with this question?" button. When you or your child use it, we check the question within 2 working days. If it's wrong, we fix it, or take it out of practice until it's fixed, so no child sees it again. We'll tell you what we found.
You can cancel online, any time
Cancel from Manage payments in your parent area. You don't need to call or email anyone. On a monthly plan you keep access until the end of the month you've paid for, and we don't charge you again.
A full refund within 14 days
Within 14 days of your first payment, you can ask for a full refund for any reason. Email hello@nextjentuition.co.uk and your plan ends when we refund you. The terms set out every refund in full.
No exam panic, and no comparing children
- We don't use scare stories or "don't let your child fall behind" messages.
- Your child never sees a ranking or how they compare with other children, and a broken streak is never shown as a loss.
- After a mock exam, you (not your child) may see an estimated position among NextJen pupils, because that is how the real test is scored. No other family ever sees your child's name or score.
Honest marketing
- We only say things about NextJen that we can show are true.
- We never publish made-up reviews. If a family had free access when they reviewed us, the review says so.
- Prices are shown in full, and we never hide how to cancel.
- We aren't linked to GL Assessment or any school, and we write every question ourselves.
Our numbers
From when we open on 23 November 2026, we'll publish our counts here each month: how many messages we answered by the next working day, and how many reported questions we checked and fixed within 2 working days.
Tell us how we're doing
Email hello@nextjentuition.co.uk or use our contact page. You can also read how we protect your child and our accessibility statement.